Our returns policy is simple and hassle-free:
- Complete a Credit Request Form (further details below)
- Requests must be made within 90 days of the date of the original invoice (except where products are defective or recalled by CooperVision*)
- If the request is approved, CooperVision will issue a credit
- If requested by CooperVision, return the product(s) making sure that there is at least 12 months’ shelf life remaining, and the products are in their original packaging and in a resaleable condition. Note – in most cases, you won’t be required to physically return the product(s).
How to complete a Credit Request Form:
Go to www.coopervision.co.uk, login and go to the Service Centre where you can download and complete a Credit Request Form. Please provide the following information: • Your CooperVision account number • Patient reference details (if applicable) • The original order reference and/or invoice reference • Reason for return • Product details (including pack size and power). *Please refer to CooperVision’s Terms of Business (T&Cs) or your Supply Agreement with CooperVision for further information on defective or recalled products. Please forward the completed information to CooperVision by: E: credits@coopervision.co.uk Post: CooperVision Credit Request Team, Delta Park, Concorde Way, Segensworth North, Fareham, PO15 5RL, UK. (Please note that for audit compliance purposes we are unable to accept return claims by phone, and your credit may be delayed if all the required information above is not completed on the Credit Request Form.)
For general credit enquiries please contact Customer Services
Clinical/quality analysis for defective products
Where you perceive there to be a defect in the CooperVision product, please complete the Analysis Request Form. This is available at www.coopervision.co.uk. Login and go to the Service Centre. You will need to provide the following information when returning lenses: • Your Account number • Patient reference details • The original order reference and/or invoice reference • Reason for return • Product details (including power) and LOT number.
We require defective products to be returned to the following address:
Clinical/Quality Analysis, CooperVision Manufacturing Ltd, Goods Inwards, South Point 1, Ensign Way, Hamble, Hampshire SO31 4RF, UK
*Please refer to CooperVision’s Terms of Business (T&Cs) or your Supply Agreement with CooperVision for further information on defective or recalled products.
